Service and after-sales activity are surely CAMEC points of force and they have been promoted since its business activity, on which CAMEC has always focused on and now wants and can empower, thanks to an equipped workshop of 7,500 square meters covered with structures 10 meters high and overhead cranes up to 20 tons in addition to a technologically advanced machine park and 15,000 square meters of land.
While in the past the sales process revolved almost exclusively around the product, now it is the customer who acquires a role of primary importance. After-sales assistance therefore becomes a key link in the company’s commercial strategy, as it allows you to maintain an interaction with the end customer even after the purchase phase, developing an important retention action.
The key point of this process is the proposal of solutions to any problems that the customer has to face, while the collection of feedback from customers allows to receive useful information for the constant improvement of the machines. Thanks to the ISO 9001:2008, EN 1090 and SOA certifications, we are able to intervene at multiple levels, relying on a dense network of suppliers of leading brands that guarantee maximum efficiency and reduced times to thus avoid costly downtime.
The timely identification of the problem by our technical assistance allows the customer to quickly obtain the solution to solve the fault: at this point, it will be possible to proceed with the sending of spare parts in cases where the customer can operate independently, where instead this is not possible, it will be decided to organize the maintenance intervention by one of our specialized technicians.
We can offer interventions of:
Consultancy also remotely with specialized technicians who carry out a complete report on the status of the machine / system, identifying any problems and proposing the corrective activities to be undertaken;
Ordinary Maintenance to be performed on a regular basis to prevent breakdowns and ensure normal machinery operation
Extraordinary Maintenance in order to improve the functionality of the machinery and extend its productivity
Ordinary / Extraordinary Maintenance Contract for a customized maintenance proposal that can meet the customer’s needs
Revamping on machines of 10 years or more: this appears to be a significant intervention from the point of view of plant engineering and mechanical parts and is an alternative to the purchase of a new machine
Feasibility studies with analysis and verification of customer requests to then develop the most suitable solution
3D simulation to allow the customer to verify in a realistic way any changes to be implemented
Residual life analysis for machines over ten years of age, which through a structural check also allows us to understand the number of residual life cycles that remain compared to those expected for the design class established by the manufacturer.
Supply of spare parts for parts subject to wear, which allows to minimize the machine downtime
Training with customized programs by our specialized technicians to allow the operator to operate on the machine / system independently and maintain a long-term efficiency.
The company’s strong will to open international markets makes Camec a dynamic and versatile company, able to solve problems of all kinds both on its own machines and on other brand machines. Contact us for more information on 049 552115 and visit our website www.camec.net